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Published 06 September 2023 4 min read

Ukraine Away Ticket Holder Information

Written by:

Richard Weekes

All you need to know if you are heading to Poland to watch Ukraine v England

England travel to Poland for our next UEFA EURO 2024 Qualifier against Ukraine, hoping to secure another win after our 7-0 victory against North Macedonia.

This fixture is taking place at the Tarczyński Arena, Wroclaw (pronounced ‘vrot-swaaf’).

The stadium capacity for this fixture is an estimated 43,000. Our total allocation for this match is 3,406.

How to Report an Incident to us whilst you are abroad

The FA continues to work hard to ensure a safe and enjoyable atmosphere for all supporters.

If you witness any xenophobic, racist, homophobic or anti-social behaviour before, during or after the match, you can report it in confidence by emailing or by calling or texting us on (+44)7790371105.

Please be aware that The FA will always investigate reports of inappropriate behaviour at an England game.

For more information regarding fan behaviour, please refer to the ‘Rules of Membership’ 

As always, when travelling abroad, we ask that members treat the cities and locals with respect. Any unacceptable behaviour whilst following England may result in:


- Removal from the stadium
- Police involvement and possible criminal proceeding
- Football Banning Order applications in England
- Suspension from the ESTC membership
- Withdrawal of future match tickets


We will not tolerate any excessive behaviour and will be working with all the relevant stakeholders to ensure every fan has a safe trip. Any member who does not follow the ESTC membership rules outlined will run the risk of losing their membership privileges and tickets for future fixtures, including the UEFA EUROs.

Remember, members should act as ambassadors for the England team and act in such a way that will continue to enhance the image of English supporters and the national side.

Ticket Collection Point

On Friday 8th and Saturday 9th of September, we will be located Wyndham Wroclaw Old Town Hotel

Times and Locations:

Friday 8th September

Location:  Wyndham Wroclaw Old Town Hotel
Opening Times: 10am until 8pm

Saturday 9th September

Location:  Wyndham Wroclaw Old Town Hotel
Opening Times:  10am until 5:45pm 

Tickets for this match, as with all away matches, will be for individual collection only.

Please note we will not have the ability to re-print or re-issue tickets.

In line with ESTC membership rules, should your ticket be passed on or attempted to be used multiple times, at least the original ticket holder will be banned, pending appeal

What you need when to collect your tickets

You will need a physical form of Photo ID to collect your ticket.

Acceptable forms of Photo ID to collect your ticket from The FA staff are:

  • A valid Passport or Driving License
  • Your ESTC Membership Card

If your membership card has not yet arrived, or you have lost it, do not panic. 

If you are part of a group, each member must collect their ticket in person. Please be aware that all members of the group do not have to collect at the same time, however it will not be possible for a member (or non-member) to collect a ticket on another member’s behalf.  We would advise collecting your tickets together as a group, as we anticipate longer queues at our Ticket Collection Point.

To improve time-efficiency when collecting tickets, if you are not collecting with the rest of your group, you will be required to inform us of the name of the person who booked your ticket (Lead Booker), alongside having your own ID.

Other Important Information

- We have been informed that power banks will be allowed into the stadium
- Gates are due to open 2 hours before kick-off
- Only bags of A4 size will be allowed into the ground.  There will be a facility to drop or store bags when at the stadium
- You will be able to pay for concessions inside with both cash or card
- There may be a holdback.  If we get information on this before the match starts we will inform all members via email
- Drinking on the street is an illegal offence and you may incur a fine
- Local authorities or stewards may refuse entry into the stadium if a supporter appears too drunk
- We will not be able to provide duplicate tickets for members who lose their tickets and/or have it stolen. 

Travel Advice

British Embassy Warsaw – Providing services to UK nationals in Poland

UK nationals who require urgent assistance whilst in Poland should contact:📞 +48 22 311 00 00 / +44 1908 51 6666

Kawalerii 12, Warsaw, 00-468, Poland
Mon to Friday 9:00 to 17:00

Emergency services number in Poland – 112

Entry requirements:

To enter Poland your passport must:

have a ‘date of issue’ less than 10 years before the date you arrive. Passports issued after 1 October 2018 are now valid for only 10 years, but for passports issued before 1 October 2018, extra months may have been added if you renewed a passport early

have an ‘expiry date’ at least 3 months after the day you plan to leave

Travel advice:

Lost & Stolen passports:

We would encourage all those travelling to Poland to regularly review the information posted on the Foreign and Commonwealth Office’s website.

Click here for information on this away match relating to:

 - Passports, Visas and Entry Requirement
 - Travel advice for Italy and any other country you might be travelling through during your trip
 - Safety and Security

FA Security Reminder

In recent months, we have seen a rise in pyrotechnics, flares and smoke devices being brought to stadiums around the country and abroad. It is important to highlight that these items are not only illegal inside a football stadium, but these prohibited items can also cause great harm to people. These pyrotechnics and flares can burn at up to 2,000°C and can cause significant injuries to carriers and fellow spectators. We have also seen several incidents that have resulted in people experiencing breathing difficulties, distress, and discomfort. The potential injuries sustained as a result of someone using a pyrotechnic include.

 - Serious injuries, such as loss of limb or fingers
 - Severe burns, due to temperatures of up to 2,000°C
 - Breathing problems, due to smoke inhalation
 - Loss of hearing or sight, because of the explosive power

Anyone reported in possession of a pyro in or outside of the stadium will run the risk of their ESTC Membership being suspended in addition to the regulations and consequences set by the Polish Police.

We advise members who are already in Poland before match day to collect their tickets on Friday as we expect long queues on matchday

We have plenty of stewards at the hotel to help you find your way. The queue will be located outside of the hotel, so please ensure you have taken the appropriate measures to cope with the sun, and heat.

Safe travels and we hope you all have a great time in Poland!