UEFA Euro 2024 sale guidance

Update 21/12/23

Tickets within the England Supporters Travel Club allocation for UEFA EURO 2024 are no longer available.

There was an extremely high demand for tickets to this tournament, as expected.

We would like to take this moment to thank everyone who will be heading over to Germany next summer to support the Three Lions.

As always, we will seek to obtain additional tickets for matches/categories where we are oversubscribed.

We will now open a waiting list for any ESTC members who did not manage to purchase a ticket within any of the 6 Sale Stages.

If you would like to join the list, you can do so here.

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With the Official Registration for UEFA Euro 2024 tickets closing at 9am on Sunday 10 December, we have outlined some important information on the sale process below, including a guide, so you know what to expect when tickets go on sale.

If you have not yet registered, you can do so here.

At present, we expect the first sale to begin on Wednesday 13 December 2023, with subsequent sales opening in stages up until Wednesday 20 December 2023.

When we confirm the ballot results early next week, we will outline the dates/times of all Sale Stages.

Important Notes Regarding the Sale:

-Once we have conducted the ballot, we will email the results to all members who registered.  This email will include which Sale Stage you are successful in (if any) and the dates of each Sale Stage

-When your ‘Sale Stage’ is open you will be sent your Access Code and a link to the sale.  During your Sale Stage, you will be guaranteed a ticket (unless you are entered into Sale Stage 6)

-Once you receive your Access Code you will have access to the sale throughout.  However, after your Sale Stage closes you may not be able to select your category of choice

-If you are purchasing for more than one person for a match, please ensure you have all your guests Access Codes ready

-You will not be required to enter guest details during the sales process; however, each Access Code is associated to an individual ESTC member 

-Once you have purchased in a group, the tickets can be used by any member in that group.  When you receive the tickets from UEFA, closer to the tournament, the lead booker will be required to send the tickets to their guests. If a ticket is sent to another member/person outside of the original group, your entire group runs the risk of having their tickets cancelled

- You will have the opportunity to enter the order number of friends/family to request that you be sat with or close to them.  However, you can also use this option after the purchase, i.e.: by logging into your Ticket Portal account and adding your friend/family member’s order number in the ‘Order History’ section

Neither option guarantees or increases the chance that your orders will be sat next to one another

-Tickets are non-refundable

-If you have tickets via the UEFA General Ballot you will be unable to hold two tickets for the same match or games that happen on the same day.  You will be required to place your UEFA ticket on the re-sale platform once that opens (date TBC) or risk both orders being cancelled

-Please be aware that you must be at least 18 years old on the last day of the application window to purchase tickets from UEFA. Minors cannot create an account and purchase for tickets, but they can attend the match as guests of the ticket buyer assuming they are over the age of 18.  This means that if you and another member under the age of 18 are successful in different Sale Stages, you will need to wait for their Sale Stage in order to purchase both tickets.  If you choose to purchase your ticket in an earlier stage, as per UEFA's rules you will be unable to purchase the U18s ticket as a single ticket order later on.

-You will not be required to purchase all the tickets you have been successful for in the ballot

-You are only purchasing tickets for the Group Stage matches

-Knock-out stage fixtures will go on sale on a match-by-match basis should England qualify


Sale Guide

First, you will reach the log in page. 

Many of you will already have accounts with UEFA, so you can log in using these details

If you don’t, simply create an account using the same details associated to your ESTC membership

If your email address has changed since the last time you used the UEFA website, there is no rush to update it.  You can do so after the sale

Once you are logged in, you will be taken to the following page, asking you to enter in your Access Code (you can add others later)

Remember, you will have a unique Access Code for each match.  We suggest entering in the access code related to the first fixture you were successful for

If you are booking for more than one person, be sure to have all the Access Codes of your guests ready

Successful Wheelchair and Easy Access members will follow the same process but will only see their category available

To start the process, enter your Access Code and click on ‘Submit’

 

 

You will then see the following page.  If you entered in your code for Serbia v England, you will see that match.

 

 

Scroll down and you will see each category for this match.

If there are no remaining tickets left in a category, then the category will not be visible.

Move to the category you are purchasing and click on the drop-down button to select 1 ticket.

You will be able to add more in the next step.

 Select ‘add to cart’.

 

 

You will then see your cart.

If you wish to purchase more tickets for members that have also been successful for the same match, in the same category, click on ‘+ADD MORE TICKETS/MATCHES’ and repeat the process again.

Please ensure you are using your guest’s correct Access Code.  i.e., the Access Code assigned to them for the same match.

Once you have added all your guests for your first match, you can add other matches to your order (if you have been successful)

 

 

You will continue to see ‘Your Shopping Cart’ towards the bottom of your page that includes a tally of the tickets in your basket and the current total:

 

 

When you have completed adding guests and matches to your order, click ‘BUY NOW’.

You will then be taken to your Order Summary.  Each match will be totalled up individually so you can see how many tickets you have assigned for each fixture.

 

 

As you scroll towards the bottom of the page, you will have the opportunity to enter the order number of friends/family to request that you be sat with or close to them.

Please note: You can also use this option after the purchase, i.e.: by logging into your Ticket Portal account and adding your friend/family member’s order number in the ‘Order History’ section. 

Neither option guarantees that your orders will be sat next to one another.

Scroll to the bottom of the page and select the option to pay. You can pay with VISA or Mastercard.

Once you have entered your details, hit ‘PAY NOW’.

We kindly advise that you keep a record of your order confirmation to ensure that you have all the details to hand.