Spain Away in Madrid - Ticket Holder Information

England travel to Madrid to take on Spain on Sunday 15 November at Wanda Metropolitano, Madrid

Below is everything you need to know ahead of travelling, including ticket collection arrangements, matchday guidance and information about the FSA Fans' Embassy.

Ticket Collection in Madrid

Tickets must be collected in person from our Ticket Collection Point (TCP).
Location: Novotel Madrid Centre
Calle de O'Donnell, 53, Salamanca, 28009 Madrid, Spain.

Opening times:
- Saturday 14 November: 11am–7pm
- Sunday 15 November (matchday): 10am–6:45pm

Please note:
- Tickets must be collected in person. We cannot reprint or reissue tickets.
- Each ticket holder must collect their own ticket. It is not possible for another member to collect on their behalf.
- Members of a group do not need to collect at the same time.
- We recommend collecting your ticket on Saturday to avoid potentially longer queues on matchday.

What you need to collect your ticket

You will need to bring a form of photo ID. Acceptable forms of identification include:

- A valid passport or driving licence.
- An old ESTC membership card.
- Your digital ESTC membership card.

If you booked as part of a group but are collecting separately, please ensure you know the name of the lead booker, alongside bringing your own ID.
In line with ESTC membership rules, tickets must not be passed on or used by anyone other than the allocated ticket holder. Any attempted misuse may result in membership suspension, pending appeal.

Matchday Information – Spain v England, Madrid
Date: Sunday 15 November
Kick-off: 20:45 (local time)
Stadium: Wanda Metropolitano, Madrid 

Women's Experiences Following England
The FA is working with three ESTC members in Spain to better understand the experiences of female supporters following the Three Lions abroad.

The group will be based at the FSA Fans' Embassy on matchday and will be available to speak with supporters who would like to share their experiences. They will then travel to the stadium to observe the entry process alongside The FA.

If you're in Madrid and would like to find out more or share your experiences, please visit the FSA Fans' Embassy.

Your feedback will help us continue to improve the experience for female England supporters travelling abroad.

Supporters can also report any incidents confidentially to the FSA Fans' Embassy on +44 7956 121 314.

FSA Fans' Embassy

The FSA Fans' Embassy will be located in Plaza Mayor, Madrid.
Opening times:

- Saturday 14 November: 12pm–4pm
- Sunday 15 November: 10am–4pm

Supporters are encouraged to drop by to speak with the team if they have any issues, need assistance or simply want to ask questions and share their experiences.
The Fans' Embassy can also be contacted 24/7 on:
Helpline: +44 7956 121 314
Twitter/X: @WeAreFreeLions

Ticket Cancellation
If you can no longer attend the match, please complete the Ticket Cancellation Form. Tickets returned will only be refunded if their ticket can be reallocated (minus a £5 admin fee).

Waiting List
We're required to provide each member's details and assigned ticket number no later than 48 hours before the match. After this deadline, we're unable to make any changes to tickets. Therefore, the waiting list will be conducted in advance of the TCP opening and we will not be allocating any additional tickets at the TCP.

Please do not ask staff at the Ticket Collection Point for tickets, as we will not have any available to distribute.

Travel Advice
We strongly advise all supporters travelling to Spain to check the latest FCDO guidance before departure:
Spain travel advice – GOV.UK

FA Security Reminder
We have seen a rise in pyrotechnics, flares and smoke devices being brought to stadiums.

These items are illegal inside football stadiums and can cause serious harm to supporters and those around them. Pyrotechnics can burn at temperatures of up to 2,000°C and may cause severe burns, breathing difficulties, loss of hearing or sight and other significant injuries.

Anyone reported in possession of a pyrotechnic inside or outside the stadium risks having their ESTC membership suspended, in addition to any action taken by local authorities.

How to Report an Incident While Abroad
The FA continues to work hard to ensure a safe and enjoyable atmosphere for all supporters.
If you witness any xenophobic, racist, homophobic or anti-social behaviour before, during or after the match, you can report it confidentially by:

- Email: ESTC@TheFA.com
- Call or text: +44 7790 371105
- Contacting the FSA Fans' Embassy on +44 7956 121 314.

The FA will always investigate reports of inappropriate behaviour at an England game.
For more information about supporter conduct, please refer to the Rules of Membership.
When travelling abroad, we ask all members to treat the host city, local residents and fellow supporters with respect.
Unacceptable behaviour may result in:

- Removal from the stadium.
- Police involvement and potential criminal proceedings.
- Football Banning Order applications in England.
- Suspension from ESTC membership.
- Withdrawal of future match ticket privileges.

Any member who breaches the ESTC membership rules risks losing their membership privileges and access to future fixtures, including UEFA EURO 2028.
We ask all members to act as ambassadors for England and help maintain the positive reputation of the national team and its supporters.

We hope you enjoy the game and have a safe journey to Madrid!