Welcome to the England + membership
1.1. These rules of membership(the “Rules”) apply to all members (“Members”) of the official England + membership (“England + membership” or "The Official England + Membership”). References to “team” or “match” shall, unless otherwise indicated, be interpreted as references to the England men’s and women’s senior teams and their matches. Please read these Rules carefully to ensure that you understand agree and accept them before purchasing membership. The purchase of England + Membership is deemed as confirmation and acceptance of these Rules.
1.2. The England + membership is operated by the Football Association Limited (registered number 77797), a company registered in England and Wales whose registered address is at Wembley Stadium, Wembley, London HA9 0WS (“The FA”). Any references to “we”, “us” or “our” shall be taken as references to The FA. Any references to “you” or “your” shall be taken as references to Members.
1.3. If you have any questions in relation to the England + membership or these Rules, please submit a ticket here or write to the England + membership, Wembley Stadium, PO Box 1966, London SW1P 9EQ
2. Code of Conduct – ‘England Respects’
2.1. These Rules incorporate the ‘England Respects’ code of conduct which is set out in the bullets below and as a Member you agree to adhere to this code.
2.2. Members should act as ambassadors for the England team, and act in such a way that will continue to enhance the image of English supporters and the national side.
2.3. Members must abide by the highest standards of behaviour, and reject: (i) acts involving violence, intimidation, provocation, abuse or anti-social behaviour; (ii) use of language that is anti-social, abusive, racist, homophobic or discriminatory, in any other way (this will include postings on any form of social, written or electronic media, or on the FA Forum); or (iii) behaviour or language contrary to standards of decency and respect towards the people, cultures, laws and property of host countries
2.4. English football is valued around the world for its standards of passion and fair play. Members will enhance this reputation by showing respect for the game, the opposition players and fans.
3. Membership
3.1. Membership Period and Fees
3.1.1. The membership period will start from the time of purchase and lasts for 12 months (the “Membership Period”).
3.1.2. A one-off membership fee is payable when purchasing membership. The membership fee shall be as published by The FA from time to time on the England + membership website and is inclusive of VAT. The current membership fee is £20 per year.
3.1.3. Your membership will automatically renew annually for periods of 12 months as further set out on the confirmation email sent to you following payment. You may cancel your membership renewal at any time within your profile page on the England app or within the native settings on your device.
3.1.4. England + membership gives access immediate access to all content. Therefore, you acknowledge that your right to a 14 day cooling off period is lost.
3.1.5. Unless otherwise stated in these Rules or otherwise agreed by The FA, your membership fee is non-refundable.
3.2. Payments for Membership
3.2.1. Payments for a membership must be made via the Official England app.
3.2.2. A membership is non-transferable to another person, and no more than one membership per person shall be permitted. If a Member is found to have multiple records, they may have all of their memberships cancelled without a refund.
3.3. Benefits of Membership
Members will receive the following benefits during the Membership Period;
3.3.1. During the priority ticket sale for England home games, Members will be able to purchase up to 7 full-priced match tickets in addition to their own (i.e. up to 8 tickets in total) for men’s games and up to 8 tickets total for women’s games unless otherwise notified by The FA.
3.3.2. Once an England + membership is purchased, members will have access to benefits in app (eg. access to exclusive digital content) and other benefits stipulated as part of the membership
3.3.3. Members will get access to exclusive competitions and prizes.
3.3.4. Members will be identified through your profile and the membership area of the Official England app.
3.3.5. Members will receive membership newsletters containing the latest ticket news and updates.
3.3.6. The FA may introduce additional benefits of membership or change existing benefits in order to improve and develop the England + membership. Accordingly, we reserve the right to amend the benefits without notice to you from time to time. If we change any benefits, we will endeavour to inform you in advance of the change via the England + membership area in the app or webpage and or other communication channels
4. Cancellation/Suspension of Membership
4.1. Your right to cancel
4.1.1. You may cancel your membership at any time via the Official England app or using the native settings in your device. If you have any issues, you can submit a ticket here or writing to the England + membership, Wembley Stadium, PO Box 1966, London SW1P 9EQ. Please note that if you choose to cancel your membership, the membership fee is non-refundable but you will have access to the benefits of membership until your current membership period expires.
4.2. Our right to cancel/suspend and other sanctions
4.2.1. We may: (i) cancel or suspend your membership; (ii) refuse your membership or any future membership; (iii) impose a ban on purchasing tickets for any England men’s or women’s team matches (including youth and development teams); (iv) cancel existing ticket purchases; (v) in cases of abusive, discriminatory, offensive and/or inappropriate behaviour, require you to undertake an education programme offered by ‘Kick it Out’ (football’s equality and inclusion organisation); and/or (vi) issue a written warning or formal caution (see 4.2.2 below) if:
• You are in breach of these Rules.
• You are in breach of the ‘England Respects’ code of conduct
• You supply false or misleading information to The FA or otherwise, or you fail to declare any Relevant Offence
• You are in breach of any of the ground regulations or other ticketing terms and conditions that may apply to an England game
• You fail to pay any fees (e.g. for tickets) due from you.
• You are ejected or banned from Wembley National Stadium or any other football stadium.
• Section 5.1 (Cancellation/suspension for Security Reasons) applies
• In our reasonable opinion, your language or behaviour is abusive, discriminatory, offensive, inappropriate and unacceptable or otherwise brings the England team or the England + membership into disrepute. This includes but is not limited to any infringing language or behaviour via social media, email, post or other form of written or electronic communication or behaving in a threatening or abusive manner (whether through verbal or physical acts) towards any employee, agent or contractor of The FA.
4.2.2. The FA reserves the right to determine the appropriate sanction where 4.2.1 applies. Subject to the foregoing:
• a written warning will generally be issued for a minor and/or administrative breach;
• a formal caution will generally be issued for a breach that is not minor or administrative, but not sufficiently serious to warrant a suspension of membership;
• a suspension will generally be issued for a serious breach.
4.2.3. If in any three-year period:
• You receive two written warnings, you will automatically and immediately be issued with a formal caution;
• You receive two formal cautions, your membership will automatically and immediately be suspended for 3 years.
4.2.4. If your membership is suspended, The FA will, in its discretion (except where these Rules provide otherwise), determine the period of suspension to be:
a) 2 years;
b) 3 years;
c) 4 years; or
d) an indefinite period (subject to review after 5 years at the request of the suspended individual).
4.2.5. Any suspension or cancellation of membership will be effective immediately. A suspension or cancellation of membership may be appealed in accordance with, and subject to, Section 5.2 (Appeal Board) below.
4.2.6. If we cancel or suspend your membership, we shall not be obliged to give you a refund of membership fees incurred up to cancellation/suspension, unless otherwise stated in these Rules. The FA accepts no responsibility and will not be liable for any costs incurred in connection with any match (including, but not limited to, the costs of travel and accommodation) which you are not able to attend due to cancellation or suspension of membership.
4.2.7. If we have required you to undertake an education programme offered by ‘Kick it Out’ (football’s equality and inclusion organisation) as a result of abusive, discriminatory, offensive and/or inappropriate behaviour, we reserve the right to suspend your membership if you refuse to undertake the programme or you are unable to complete the programme.
5. Security
5.1. Cancellation/suspension for Security Reasons
5.1.1. You must inform us if you have been the subject to a Relevant Offence before you purchase England+ Membership by emailing: estc_membership_status@thefa.com within 48 hours of purchasing England+ Membership. Failure to notify us within this timeframe may result in your England+ Membership being cancelled.
5.1.2. Anyone who has been the subject of a Relevant Offence (as defined in section 5.1.5) within 3 years of the date of their purchase of England + Membership will receive an automatic cancellation or suspension of membership.
5.1.3. Any Relevant Offences committed more than 3 years prior to your purchase of membership will be considered by The FA and may lead to cancellation or suspension of membership.
5.1.4. Anyone who has been: (i) banned by a football club in the UK; or (ii) arrested in, deported or expelled by any country for matters connected with or at the time of a football match shall have their membership considered by The FA and may lead to cancellation or suspension of membership.
5.1.5. Anyone who has been the subject of a Relevant Offence whilst being a Member, or after applying to be a Member, must immediately notify The FA and provide full details of the incident. Failure to notify the FA in such circumstances will result in an automatic cancellation or suspension of membership.
5.1.6. Relevant Offences
A “Relevant Offence” means an offence that has resulted in a conviction at a court or tribunal or has been made the subject of or been given a conditional discharge, bind over, fixed penalty notice fine (other than a traffic related fine), caution, formal warning, reprimand or other form of lawful judicial disposal, in relation to the following types of offence;
• Any football related offence, including but not limited to ticket touting and any offences under The Football (Offences) Act 1991
• Any offence involving violence or the threat of violence to person(s) or property
• Any public order offence
• Any offence relating to drunkenness
• Any offence relating to offensive weapons or firearms
• Any racial or racially aggravated offence
• Any offence which is considered to be aggravated in accordance with the Crime and Disorder Act 1998 and the Sentencing Act 2020
• Any offence involving harassment, including but not limited to any offences under the Protection from Harassment Act 1977
• Any offence relating to Class A drugs or any drug related offence relating to possession with the intent to supply, production or importation
• Any offence under The Sexual Offences Act 2003 or the protection of Children Act 1978
• Any offence that may cause reputational harm to The FA
For the purposes of these Rules: (i) any offence of attempting, conspiring, inciting, aiding, abetting, causing or permitting any Relevant Offence shall be classified as a Relevant Offence; and (ii) an equivalent or similar offence to a Relevant Offence under the law of another jurisdiction shall be classified as a Relevant Offence
5.2. Appeal Board (“AB”)
5.2.1. The AB shall consist of a representative of The FA and two or three independent persons. The AB shall adopt such procedures, in its discretion, as are considered necessary by the AB to determine the relevant matter. The decision of the AB shall be final.
5.2.2. Any Member who wishes to appeal against the cancellation or suspension of their membership or as otherwise permitted under these Rules shall, subject to this Section 5.2, be entitled to appeal to the AB.
5.2.3. The AB may:
• uphold a sanction;
• increase a sanction;
• decrease a sanction; or
• overturn a sanction.
5.2.4. Appeals to the AB by a Member must be in writing and be submitted to the FA within seven days of receiving notification from The FA of cancellation or suspension from membership. The appeal must contain a detailed explanation of the Relevant Offence or behaviour in question. The Member may also submit written mitigation and character references in statement form in support of the appeal. Any mitigation and / or character reference statements must be submitted to the FA at the same time as the appeal document. The Member must supply contact details of any character references, who may be contacted by The FA to confirm they are genuine.
5.2.5. The FA may in its absolute discretion present any facts or circumstances to the AB which it believes makes any person unsuitable for membership, including any previous written warnings, formal cautions or other sanctions issued in respect of the appellant, or any failure to inform The FA of any Relevant Offences.
5.2.6. In considering the suitability of a person for membership, the AB may, in its absolute discretion, take into account these Rules, the ‘England Respects’ code of conduct and the following objectives of the England + membership: (i) to promote the best interests of English football; and (ii) to promote positively the reputation of supporters of the England team as being people of good character and ambassadors of the English game.
5.2.7. If you declare a Relevant Offence when purchasing membership or during a membership period in accordance with these Rules, The FA, in its absolute discretion, may permit an appeal against suspension in respect of the offence if:
• the offence is minor and isolated; and
• there is considerable mitigation supported by genuine character references.
If you have been the subject of more than one Relevant Offence in the three years prior to membership or during a membership period, your membership will be cancelled or suspended with immediate effect, and you will not be eligible to appeal.
5.2.8. If you do not declare a Relevant Offence when purchasing membership or during a membership period in accordance with these Rules, your membership will be cancelled or suspended with immediate effect, and you will not be eligible to appeal.
6. Tickets
6.1. Home tickets
6.1.1. All Members may apply to purchase one ticket for their personal use for England’s home friendly or qualification matches that take place at full capacity during the Members’ priority sale period. If you want to go these games with friends and/or family, you can also apply to purchase tickets for up to seven additional people for men’s matches and women’s matches (i.e. up to eight tickets in total for each) unless otherwise notified by The FA. Tickets will be sold on a first come first served basis
6.1.2. Any tickets remaining after the Members’ priority sale period will be made available via a general sale at The FA’s discretion.
6.1.3. All refunds for home matches will be handled in accordance with The FA’s ‘Ticket Refund Policy’ which can be accessed at;
https://ticketingcontent.thefa.com/en/Public/Refund-Policy
6.1.4. If The FA reduces the intended capacity of an England home friendly or qualification match after the date the tickets have gone on sale, we shall notify Members of the procedure for determining ticket allocation provided that we reserve the right to cancel your ticket in accordance with The FA’s ‘Ticket Refund Policy’.
6.1.5. If your membership is cancelled or suspended in accordance with Section 4.2.1, you will not be permitted to attend any home England fixtures for the duration of the sanction.
6.2 General (Tickets)
The following terms shall apply to all home tickets:
6.2.1. Whilst we try to ensure that ticketing information (e.g. pricing, kick off time, location and general information) on our website and other communication channels is correct at all times, circumstances may change and errors may occur. If we discover a change and/or an error, we will inform Members via our app, website and or other communication channels. The FA accepts no responsibility and will not be liable for any costs incurred by Members as a result of changes to and/or errors in respect of ticketing information.
6.2.2. Nothing in these Rules shall constitute or imply any guarantee of entitlement to a ticket, seat or access to any England fixture. Tickets shall be issued at the discretion of The FA, which reserves the right not to issue or to withdraw or cancel a ticket. Tickets will be subject to availability
6.2.3. When applying to purchase tickets, a Member will be required to submit credit or debit card details. A Member shall be notified as to the possible purchase prices of tickets which may be debited from their account. Where a Member fails to comply with any such requirements a ticket shall not be issued and a handling charge may be incurred.
6.2.4. Tickets are subject to the relevant conditions of issue of The FA, the relevant national association or the tournament organiser (e.g. UEFA or FIFA). . In the event that a ticket is validly transferred (if permitted by the relevant terms and conditions) then the transferor will lose their entitlement to a cap in respect of that ticket. The transferee may claim the cap provided that they meet the relevant criteria.
6.2.5. The FA reserves the right to set aside a number of tickets for the use of The FA’s ‘Football Family’, The FA’s partners and Experiences by Wembley Stadium.
7. General
7.1. The FA takes your privacy seriously. Your personal information will be processed in accordance with The FA’s Privacy Policy which can be found here: https://www.thefa.com/public/privacy
7.2. Your use of the England + membership webpage or the Official England app shall be subject to The FA’s Terms of Use. You agree that these Rules incorporate the Terms of Use, as may be amended from time to time. Please read the Terms of Use carefully to ensure that you understand and agree to them, as they contain the legal terms and conditions that you are deemed to have agreed to whenever you use the England + membership webpage or Official England app.
7.3. Except in the case of fraud, death or personal injury caused by our negligence or other cases where by law our liability cannot be excluded or limited, we exclude all liability to you in respect of your membership of the England + membership, howsoever arising and whether in contract, tort (including negligence), misrepresentation or otherwise
7.4. These Rules and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with English law. Any disputes arising under or in connection with these Rules (including non-contractual disputes or claims) shall be subject to the non-exclusive jurisdiction of the English courts.
7.5. We reserve the right to amend these Rules from time to time. Any such amendment posted on the The FA website and shall be effective once posted or otherwise communicated to you.